Of all aspects of Realtime which I feel set it apart from other SIS’s is their accessibility and customer service. The staff at Realtime are truly educational partners in my school community and I cannot say enough good things about their professionalism and commitment to excellence.
I personally have had a wonderful experience with the tech support from the staff at Realtime. It's been a pleasure working with such helpful, knowledgeable and friendly people. Thanks so much.
I still get vendors calling me up. I tell them, don't even start pitching me - I have no interest. I use the best product that's out there today there’s no reason to bring you in. They ask me, what are you using? I say Realtime. And they say, oh, OK, like there's no reason to even continue speaking to me if I already found Realtime.
Having worked with both PowerSchool, Genesis, and Realtime there is no comparison. Realtime, for just the reporting, customer service and technical support blow the doors off the competition. In my opinion, it is the best out there.
I wanted to thank you for allowing me to work directly with some of your developers in enhancing or adding certain functions, and for letting us freely test certain modules before we decide to go with them. It is rare in the business world to find a company so willing to work with its customers.
Thanks for the speedy turn around. The tech support from Realtime has been fantastic!